When my kids are upset I have them express their feelings and get it all out before trying to solve the problem. Next they have to calm down. They can't use reason until they are calm. By the time they're calm, the solution is easy: just trade or take turns at this toddler age.
As an adult I have trouble dealing with disagreements, so I try to validate their feelings first before looking for a solution. Draw the line is a new concept on my chart, but it's the same as an enforcable statement in Love and Logic. You state what you will do and when.
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